Flight Cancellation and Reissue of Boarding Pass:What happens to my boarding pass if my flight is cancelled?

Q: What happens to my boarding pass if my flight is cancelled?

A: If your flight is cancelled, your original boarding pass becomes invalid immediately. You will need to obtain a new boarding pass for your rebooked flight. The airline typically reissues a boarding pass once your new itinerary is confirmed. This can be done at the airport check-in counter, a self-service kiosk, or through the airline's mobile app. If you booked through a travel agency, they may also assist in reissuing the boarding pass. It's important not to attempt to use the old boarding pass, as it will not be accepted at the gate. Always verify your new flight details and seat assignment before heading to security.

Q: How do I get a new boarding pass after my flight is rebooked due to cancellation?

A: After your flight is rebooked, you can obtain a new boarding pass in several ways. If you rebooked at the airport, the agent will usually print it for you. If you rebooked online or via phone, you can check in for your new flight using the airline's website or mobile app, then download or print the boarding pass. Some airlines automatically issue a new boarding pass and send it to your email or app. If you have trouble, visit the airline's customer service desk or check-in counter. Remember to have your ID and booking reference ready. The new boarding pass will reflect your updated flight number, departure time, and gate.

Q: Can I use my old boarding pass if my flight is cancelled and I'm rebooked on a later flight?

A: No, you cannot use your old boarding pass. When a flight is cancelled, all boarding passes for that specific flight are voided. Even if you are rebooked on a later flight with the same airline, the old boarding pass will not be valid because it contains the cancelled flight's details, including flight number, date, and sometimes seat assignment. You must obtain a new boarding pass for the new flight. Using an old boarding pass will cause delays at security and the gate, and you may be denied boarding. Always check in again for the new flight, either online or at the airport, to get a valid boarding pass.

Q: What information is needed to reissue a boarding pass after a flight cancellation?

A: To reissue a boarding pass after a flight cancellation, you typically need your original booking reference (PNR), a government-issued photo ID, and the details of your rebooked flight. If you rebooked through a travel agent, you may need to contact them for the new ticket number. The airline will verify your identity and the new reservation before issuing a new boarding pass. In some cases, you may also need to provide a credit card used for the booking or a frequent flyer number. Having all this information ready will speed up the process, whether you are at the airport counter or using self-service options. Always double-check that the new boarding pass matches your rebooked itinerary.

Words of experience

Common scenarios of "Flight Cancellation and Reissue of Boarding Pass"

【Passenger】 Excuse me, I just heard an announcement that my flight has been cancelled. Can you help me with what to do next?

【Agent】 I'm sorry to hear that. Let me check your booking. Could you please provide your flight number and booking reference?

【Passenger】 Yes, it's flight AB123 from New York to London, and my booking reference is XYZ789.

【Agent】 Thank you. I see your booking. The flight has indeed been cancelled due to severe weather. We can rebook you on the next available flight. Would you prefer the earliest possible departure or a specific time?

【Passenger】 I'd like the earliest possible flight, please.

【Agent】 The next available flight is AB125 departing at 3 PM today. It arrives in London at 6 AM local time. Would that work for you?

【Passenger】 That sounds good. What about my checked baggage? Will it be transferred automatically?

【Agent】 Since your original flight was cancelled before departure, your bags should still be at the baggage service area. You'll need to pick them up and re-check them for the new flight. I can assist with that.

【Passenger】 Okay, where is the baggage service area?

【Agent】 It's located near carousel 5 in the arrivals hall. After you retrieve your bags, please bring them to the check-in counter for flight AB125. I'll also issue a new boarding pass for you.

【Passenger】 Great. Do I need to go through security again?

【Agent】 Yes, since you'll be leaving the secure area to collect your bags, you'll need to go through security again. Please allow enough time.

【Passenger】 I understand. Can you also confirm if there are any fees for rebooking?

【Agent】 No, there are no fees since the cancellation was due to weather, which is beyond our control. We'll rebook you at no extra cost.

【Passenger】 That's a relief. What about compensation for the delay?

【Agent】 Depending on the length of the delay, you may be eligible for compensation under EU regulations. I can provide you with a claim form after we reissue your ticket.

【Passenger】 Okay, thank you. So, I should go get my bags first, then come back to check in for the new flight?

【Agent】 Exactly. After you collect your bags, come to the check-in counter for AB125. I'll be here to assist you with the rebooking and new boarding pass. Your new seat will be assigned then.

【Passenger】 Perfect. One more thing: will my frequent flyer number still be applied to the new flight?

【Agent】 Yes, I'll make sure your frequent flyer number is attached to the new booking. Just remind me when you come back.

【Passenger】 Thanks for your help. I'll go get my bags now and return shortly.

【Agent】 You're welcome. Take your time. See you soon.